Keep qualified customers moving through onboarding.
Show the next missing evidence and owner without weakening control.
Creates revenueThe everyday problem
Customer, relationship, operations and control teams chase documents in separate threads, creating silence and avoidable abandonment.
Human decision
Authorised staff perform controls and approve customer communication.
- 01
Input
Onboarding cases with document status, control checks, customer activity and accountable owner.
- 02
Give instruction
Prioritise qualified onboarding cases by revenue and controllable blocker. Do not approve a control check.
- 03
Agent works
Authorised CRM, workflow and document records.
- 04
Human decision
Authorised staff perform controls and approve customer communication.
Expected impact
Show the next missing evidence and owner without weakening control.
What to measure
Qualified revenue activated; abandonment by blocker; days to verified next action.
The Commercial Director wants faster activation while the Risk Director needs every control decision preserved.
SME
One accountable owner reviews the evidence and proposed action before the business commits.
Enterprise
Confirm source permissions, regional owners, approval limits and system actions during scoping.
Input
Onboarding cases with document status, control checks, customer activity and accountable owner.
OutputWaiting for draft
Onboarding conversion queue
Fifteen qualified cases prioritised; owners assigned internally; three outreach actions held.
No external actions have been taken.
Illustrative workflows. Tool availability, access and configuration require validation.