Loyalty eligibility.
Explain eligibility using the balance that actually qualifies.
The everyday problem
The customer sees pending points and expects to redeem a reward immediately.
Settled points50 short
Pending pointsExcluded from eligibility
Illustrative workflowHuman decision
The store operator reviews the exception before changing customer commitments.
- 01
Input
Settled points: 950; Pending points: 100
- 02
Give instruction
Can this customer redeem the reward?
- 03
Agent works
M16 / Loyalty ledger
- 04
Human decision
The store operator reviews the exception before changing customer commitments.
Expected impact
Explain eligibility using the balance that actually qualifies.
What to measure
Reward disputes; eligibility explanation time.
SME
The store operator reviews the exception before changing customer commitments.
Enterprise
Confirm the relevant teams, source permissions, licensed modules and review owners during scoping.
eCommOS + AskJary+Illustrative workflows. Tool availability, access and configuration require validation.