Exchange with stock hold.
Reserve the replacement while keeping returned stock separate.
The everyday problem
Exchanges can accidentally count the return as stock before it arrives.
L stockReserved 1 / available 5
Returned MNo stock added
Illustrative workflowHuman decision
The store operator reviews the exception before changing customer commitments.
- 01
Input
L stock: Physical 6 / reserved 0; Returned M: Not received
- 02
Give instruction
Prepare an exchange from M to L.
- 03
Agent works
O-308 / Exchange
- 04
Human decision
The store operator reviews the exception before changing customer commitments.
Expected impact
Reserve the replacement while keeping returned stock separate.
What to measure
Exchange stock discrepancies; unreceived returns added to inventory.
SME
The store operator reviews the exception before changing customer commitments.
Enterprise
Confirm the relevant teams, source permissions, licensed modules and review owners during scoping.
eCommOS + AskJary+Illustrative workflows. Tool availability, access and configuration require validation.