Unavailable order items.
Make the shortage and customer decision clear without inventing substitutes.
The everyday problem
The order needs three blue bags, but only one is available.
Blue bag1 ready / 2 pending
Other modelDifferent item; not substituted
Illustrative workflowHuman decision
The store operator reviews the exception before changing customer commitments.
- 01
Input
Blue bag: 3 requested; Other model: 12 available
- 02
Give instruction
Help me handle the missing items in O-307.
- 03
Agent works
O-307 / Stock exception
- 04
Human decision
The store operator reviews the exception before changing customer commitments.
Expected impact
Make the shortage and customer decision clear without inventing substitutes.
What to measure
Unapproved substitutions; time to a reviewed shortage response.
SME
The store operator reviews the exception before changing customer commitments.
Enterprise
Confirm the relevant teams, source permissions, licensed modules and review owners during scoping.
eCommOS + AskJary+Illustrative workflows. Tool availability, access and configuration require validation.