Return review.
Separate policy checks from the inspection that staff still need to make.
The everyday problem
A return request meets the time limit, but the package condition is still unknown.
Delivery / request5 days / 7-day window
Seal conditionStaff inspection required
Illustrative workflowHuman decision
The store operator reviews the exception before changing customer commitments.
- 01
Input
Delivery / request: 10 Oct / 15 Oct; Seal condition: Box image; condition unknown
- 02
Give instruction
Can we accept the return for O-204?
- 03
Agent works
O-204 / Policy R3
- 04
Human decision
The store operator reviews the exception before changing customer commitments.
Expected impact
Separate policy checks from the inspection that staff still need to make.
What to measure
Time to a complete return review; requests missing condition evidence.
SME
The store operator reviews the exception before changing customer commitments.
Enterprise
Confirm the relevant teams, source permissions, licensed modules and review owners during scoping.
eCommOS + AskJary+Illustrative workflows. Tool availability, access and configuration require validation.