Keep client onboarding moving.
Know what is missing before work stalls.
The everyday problem
Signed documents arrive across email and shared folders. Teams lose time finding out whether work can start.
Human decision
The account owner verifies documents and authorises any request to the client.
- 01
Input
Engagement letter and company details received. Supporting files are missing.
- 02
Give instruction
Check this client pack against our onboarding checklist. Draft the next actions and ask me before contacting the client.
- 03
Agent works
Client onboarding checklist
- 04
Human decision
The account owner verifies documents and authorises any request to the client.
Expected impact
Know what is missing before work stalls.
What to measure
Time waiting for missing documents; follow-up rounds per client.
SME
A single account owner checks the pack and sends one consolidated request.
Enterprise
Separate teams approve legal, delivery and account requirements.
Input
Engagement letter and company details received. Supporting files are missing.
OutputWaiting for draft
Onboarding review
2 of 3 items received. Missing-file request drafted; onboarding remains incomplete.
No external actions have been taken.
Illustrative workflows. Tool availability, access and configuration require validation.