Payment-reference matching.
Ask the missing question and preserve an auditable proposed match.
The everyday problem
Two unpaid orders have the same amount, so a screenshot cannot identify the intended order.
Order O-210Candidate; not selected
Order O-211R501 → proposed O-211
Illustrative workflowHuman decision
The store operator reviews the exception before changing customer commitments.
- 01
Input
Order O-210: HKD 680 · Unpaid; Order O-211: HKD 680 · Unpaid; Bank row R501: Cleared; no order reference
- 02
Give instruction
Which order does this receipt belong to?
- 03
Agent works
R501 / Payment evidence
- 04
Human decision
The store operator reviews the exception before changing customer commitments.
Expected impact
Ask the missing question and preserve an auditable proposed match.
What to measure
Unmatched receipts; incorrect payment allocations.
SME
The store operator reviews the exception before changing customer commitments.
Enterprise
Confirm the relevant teams, source permissions, licensed modules and review owners during scoping.
eCommOS + AskJary+Illustrative workflows. Tool availability, access and configuration require validation.